Shipping Policy
Thank you for shopping with Cairnui! We’re excited to get your kit into your hands so you can start creating.
1. Processing Time
Orders are typically processed within 2 business days.
During busy seasons or product launches, processing times may be slightly longer.
2. Shipping Rates & Delivery
Shipping costs are calculated at checkout based on the weight of your order. We currently ship within the United States only.
Free shipping on orders over $200. Orders with a subtotal of $200 or more ship free within the United States. The discount is applied automatically at checkout, and pre-order items count toward the total.
Estimated delivery times:
-
Standard Shipping: 3-7 business days
Please note that these are estimates and not guaranteed.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
4. Shipping Delays
We are not responsible for delays caused by shipping carriers, weather, or other factors outside our control.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@cairnui.com within 30 days of delivery.
We will work with you to resolve the issue as quickly as possible.
6. Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Pre-Orders
Pre-orders ship on or after the release date, with processing time counting from that date.
8. Returns & Final Sale
Kits are pre-cut, so all sales are final and there are no returns on opened kits. We will always fix damaged, defective, wrong or missing pieces. Email support@cairnui.com within 30 days of delivery with your order number and a photo, and we'll replace the item or refund you.
9. Contact Us
For any shipping questions, please reach out to us at:
support@cairnui.com